It’s no secret that Chick-fil-A has a reputation for great service and the most courteous employees of any fast-food restaurant. In fact, they just ranked number one in customer satisfaction according to a poll by the American Customer Satisfaction Index (ACSI). They also toppled burger giant “In-N-Out” in Food & Wine’s Market Force survey of America’s top fast food chains.
While every location I’ve gone to has provided excellent service, the Bob Mancini locations in Mt. Laurel, New Jersey have been, hands down, the absolute best franchises I’ve visited. Their commitment to their customers and community is above par. From their weekly family nights to their spirit night fundraisers to their special events (like summer camps, Halloween parties and Easter egg hunts), they go out of their way to give back to the community and make their customers feel valued and part of a family. No one is excluded. Everyone is treated like they belong. No judgement. No negativity. Just pure acceptance and welcoming. In this day and age, that’s hard to come by and a needed relief.
In addition to their regular slate of family-friendly activities, the marketing team at this franchise is constantly developing ideas to keep their customers engaged. For example, on August 10, 2019, they will host their first COWchella event, a fundraiser for the Hearing Loss Association of America and just one of the many ways they give back. The event will include an evening of music, crafts, and other activities provided by community partners.
Other fun events they’ve done include movie nights, gingerbread house decorating, trivia nights, pirates and princesses night, father/daughter and mother/son events, and more! There’s always something fun to do there. Whether it’s East Gate Square or Centerton Square, be sure to check out their Facebook page for information and then stop by. You won’t be disappointed.
Will I continue to support them? Of course. It’ll be “my pleasure.”
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